Frequently Asked Questions
Everything you need to know about your NVLTY order.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a refund or exchange.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.
Are your products true to size?
Most of our items are designed with a contemporary, slim-fit aesthetic. We recommend checking the specific size guide on each product page or sizing up if you prefer a more relaxed fit.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and Klarna for buy-now-pay-later options.
Do you restock sold-out items?
To maintain exclusivity, many of our collections are limited edition. However, we occasionally restock core essentials. We recommend signing up for our newsletter to receive restock alerts.